For your first visit, bring all insurance information. Bring all of your MRIs. After she takes a full history and examines you, she will review your images with you. Together, you and she will discuss your present pain, possible causes for your pain, and treatment options for you. This may include injections, medications, or physical therapy. She will likely discuss other issues that play a role in your pain, such as depression, nutrition, exercise, obesity, smoking.
If you are a new patient, you will undergo a complete history and physical as outlined above. You will need to bring all pertinent records and your actual MRI films. You need to bring a driver in case you have numbness afterwards. Dr. Eller will explain the procedure to you in detail. Please ask if something is not clear to you. Almost all procedures are complete with the use of fluoroscopy. You will lie on a special table face down. You will be positioned for comfort. The area to be injected will be cleaned off sterilely. You will receive local anesthetic prior to the injection itself. Dr. Eller and her staff will explain everything as they go during the procedure. Afterwards, you will need to wait in the clinic for 20 minutes and must check out with a nurse before leaving. Dr. Eller will see you back in a few weeks after the injection. You are encouraged to call in the interim if you have any questions.
Dr. Eller is committed to affordable health care. Her staff will verify your insurance and notify you of coverage. She participates with most major insurance carriers. You are responsible for your co-pay on the date of service. She does have a cash discount policy with reduced rates for those without insurance. She does not accept third party payment.
You should contact the billing department directly.
PPC is open during the weekdays only, Monday through Thursday 8:30 to 4:30 and Friday 8:30 to 12:30. We are closed for lunch Monday through Thursday from 12 to 1. If you have a problem over the weekend that is not an emergency, you can call and leave a message on the patient line. If it is an emergency, you should call your primary care doctor or go to the ER.
During working hours, either talk directly to a nurse or leave a message on the patient call line. We check this regularly. Our focus is on the patient in the office, but we always return calls within 24 hours, usually the same day as the call.
Call and leave a message on the refill line. Always give at least 5 days notice for refills. Refills will completed by the next business day. Never assume that a prescription will be refilled on the day it is requested
